Return & Refund

At EVDANCE, we are committed to providing reliable products and fair after-sales support. This policy explains our returns, exchanges, cancellations, and refunds for customers in the European Union and the United Kingdom.

1. 30-Day Return & Exchange Policy

EVDANCE offers an additional 30-day return and exchange period beginning on the date you receive your order.

Under this additional commercial return policy, you may request a return or exchange within 30 days of delivery, subject to the conditions described below. Please notify us of your return request within this period.

For change-of-mind returns under this additional policy, products should be unused, complete, and in a condition suitable for resale, with all original accessories and components. Original packaging should be retained where possible.

These additional commercial return conditions do not restrict your statutory right of withdrawal or your rights relating to faulty or non-conforming products.

2. Statutory Right of Withdrawal — EU Consumers

If you are an EU consumer purchasing online, you generally have the legal right to withdraw from an eligible purchase without giving a reason within 14 days after receiving the goods. Special rules may apply to deliveries containing multiple items or separate shipments.

You may also communicate your decision to withdraw before the goods have been delivered.

To exercise your right of withdrawal, send us a clear statement of your decision by email: support@evdances.com .

You do not need to provide a reason. Requesting a return authorization number is recommended to help us process your return, but it is not a prerequisite for exercising your statutory right of withdrawal.

Where you have received the goods, you must generally send them back within 14 days after notifying us of your withdrawal, unless we have offered to collect them.

You may examine the product to the extent necessary to establish its nature, characteristics, and functioning. You may be responsible for diminished value resulting from handling beyond what is necessary for that purpose, where permitted by applicable law.

Missing or damaged original packaging alone does not automatically eliminate your statutory right of withdrawal.

3. Return Conditions & Shipping Costs

Change-of-Mind Returns

For non-quality-related returns, such as ordering the wrong model, selecting incorrect specifications, or changing your mind, customers are generally responsible for direct return shipping costs where permitted by applicable law and where this responsibility was properly disclosed before purchase.

Prepaid return labels are not routinely provided for non-defective returns. Where available, EVDANCE may help arrange a shipping label, a carrier collection, or a contribution toward shipping costs by mutual agreement. A prepaid label does not necessarily mean that EVDANCE will bear the final shipping cost. Any customer contribution or deduction must be agreed in advance and comply with applicable law. Please contact us for the correct return address and shipping instructions before sending an item.

Vehicle Compatibility & Charging Requirements

EV charging compatibility can depend on the vehicle's onboard charger, charging control systems, supported current settings, electrical installation, connector type, and other vehicle-specific limitations. Please check your vehicle's specifications and contact us before purchase if you are unsure about compatibility.

If a charger operates as described but cannot be used because of a vehicle-specific limitation or an incorrectly selected model, a return may be treated as a non-defective return, subject to statutory rights and the terms of our additional 30-day policy.

If the charger does not meet its advertised specifications, an expressly agreed compatibility requirement, or other applicable legal requirements for conformity, we will provide the remedies required by consumer law. The absence of a hardware defect does not by itself exclude those rights.

Damaged, Faulty, or Incorrect Products

If your product arrives damaged, is defective, or does not match your order, please contact us with your order number and a description of the issue.

Photos or videos may help us investigate the problem more quickly, but requesting them does not limit your statutory rights.

Where the product is faulty or non-conforming, EVDANCE will provide the remedies required by applicable consumer law, which may include free repair, replacement, price reduction, or refund as appropriate.

Where applicable law requires EVDANCE to bear the costs of remedying the issue, customers will not be charged those costs.

4. Order Fulfillment & Customs Clearance

Orders are fulfilled through our network of regional and international logistics partners, depending on product availability and the delivery destination. Shipping arrangements may vary by order.

Where customs formalities apply, any applicable duties, taxes, or clearance charges will be handled in accordance with the information provided at checkout and applicable law. Any charges payable by the customer will be disclosed where required before purchase.

International shipments may require the recipient to provide reasonably necessary customs clearance information, such as confirmation of identity, recipient details, or other legally required documentation.

Please provide such information only through official customs or carrier channels. If you receive an unexpected payment request or have concerns about the information requested, contact our customer support team.

5. Delivery Refusal & Unsuccessful Customs Clearance

If a shipment requires customs clearance, customers may be asked by the carrier or customs authority to provide reasonably necessary recipient information or legally required documentation. If you have concerns about a request, please contact EVDANCE promptly so that we can help verify it.

If delivery is refused without a legally justified reason, or if a customer fails to provide reasonably necessary customs information after receiving a clear request and a reasonable opportunity to respond, the shipment may be delayed, returned, stored, or otherwise handled by the carrier in accordance with applicable procedures.

Where such actions directly cause additional, reasonable, and documented carrier return, storage, or handling costs, EVDANCE may seek reimbursement of costs that are legally recoverable, after considering the circumstances of the order and any information provided before purchase. We will provide an explanation of the proposed charges and, where available, supporting carrier documentation.

Any proposed deduction from a refund will be assessed individually and made only where permitted by applicable law or validly agreed with the customer. We do not automatically impose penalties, retain the full purchase price, or deduct shipping and customs-related costs from statutory refunds.

If a delivery problem results from EVDANCE's error, inaccurate shipping information supplied by us, an undisclosed charge for which we are responsible, or a faulty or non-conforming product, we will provide the remedies required by applicable consumer law.

Nothing in this section limits statutory withdrawal rights or other mandatory consumer protections.

6. Order Cancellation Before Delivery

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

If your order has already been dispatched, we will contact our logistics provider to determine whether the shipment can be intercepted or redirected.

Cancellation requests, including valid statutory withdrawal requests made before delivery, will be processed in accordance with applicable consumer protection laws.

Customers are not required to wait for delivery before communicating an eligible statutory withdrawal.

7. How to Request a Return or Exchange

1. Contact support@evdances.com with your order number.
2. Tell us whether you would like to request a return, exchange, or statutory withdrawal.
3. Our support team will provide the appropriate return address and shipping instructions.
4. If a physical return is required, please package the item securely to help prevent shipping damage.
5. Retain proof of return shipment and its tracking number.

For returns under our additional 30-day commercial policy, return authorization helps ensure correct warehouse processing. This process does not restrict the exercise of statutory rights.

Please do not ship products to an unverified address. Contact our support team for the correct European return facility details.

8. Refund Processing & Timelines

Statutory Withdrawal Refunds

Where a statutory right of withdrawal applies, EVDANCE will reimburse the payments required by law, generally including the cost of the least expensive standard delivery option.

Refunds must be made without undue delay and no later than 14 days after we receive your valid withdrawal notice, subject to any lawful right to withhold reimbursement.

For goods already received by the customer, reimbursement may, where legally permitted, be withheld until we receive the returned goods or the customer provides evidence of having sent them back.

Refunds are normally made using the original payment method unless an alternative is expressly agreed in accordance with applicable law.

Additional 30-Day Commercial Returns

For returns accepted under our additional 30-day policy beyond the statutory withdrawal period, refunds are generally processed after the returned items reach our designated warehouse and their condition is checked.

This does not delay or override any refund legally due under mandatory consumer protection rules.

Payment Processing

• Credit / Debit Cards: Funds typically appear within 5–10 business days after the refund has been issued, depending on your card issuer.
• PayPal: Refund availability depends on PayPal processing procedures.
• Installment Providers: Payment plans and refunds are adjusted according to the provider's applicable procedures.

9. Pre-Orders

For pre-ordered products, the additional 30-day return period begins when the product is delivered.

You may request cancellation before shipment. Any applicable statutory withdrawal rights remain unaffected.

10. UK Consumer Rights

UK consumers may have statutory cancellation rights for eligible online purchases, generally beginning with a 14-day cancellation period after delivery.

Returns, refunds, and remedies for faulty goods will be handled in accordance with applicable UK consumer protection laws.

Nothing in our additional 30-day return policy limits mandatory UK consumer rights.

11. Frequently Asked Questions (FAQ)

12. Contact Us