Return & Refund
At EVDANCE, we want you to be completely satisfied with your purchase. Our policies fully comply with EU and UK consumer protection regulations.
1. 30-Day Return & Exchange Period
You may request a return or exchange for undamaged items within 30 days of receiving your goods. Once the item is received at our European warehouse and inspected, we will promptly process your refund or exchange.
2. Return Conditions & Guidelines
- Original Condition: Returned items must include all original accessories, components, and intact packaging.
- Return Shipping Cost: For non-quality-related returns (such as accidental wrong purchases, incorrect specifications, or changing your mind), the customer is responsible for all return shipping costs. EVDANCE does not provide prepaid return labels.
- Quality Issues: For returns due to manufacturing defects or shipping damage, EVDANCE will cover all return shipping expenses and issue a full refund (including original delivery fees) after inspection.
- Pre-orders: For pre-ordered items, the 30-day return window begins from the actual delivery date, not the pre-order date. You may cancel and get a full refund anytime before the item ships.
3. How to Request a Return or Exchange
- We only process return requests for products purchased directly through the official EVDANCE website.
- Please contact our support team at support@evdances.com with your order number and reason for return to obtain a Return Merchandise Authorization (RMA) and our verified European warehouse address.
- Never send items back without prior authorization.
4. Refund Processing & Timelines
Once our warehouse receives and inspects your returned item, refunds will be issued to your original payment method:
- Credit / Debit Cards: Typically appear on your statement within 5–10 business days, depending on your bank's processing time.
- PayPal & Other Gateways: Processed according to the respective service provider's schedule.
- Installment Providers (e.g., Klarna, Afterpay, Shop Pay): Your payment plan will be adjusted or refunded accordingly by the provider.
5. Frequently Asked Questions (FAQ)
Currently, EVDANCE does not provide prepaid return labels. Customers are responsible for return shipping costs on non-quality returns.
Yes, you can return accidental purchases or wrong items within 30 days as long as they are unused and in original packaging. You will only need to cover the return shipping cost back to our European warehouse.
Please contact support@evdances.com with clear photos or videos of the defect within the first 30 days. We will cover return shipping and provide a full refund or a free replacement.
Yes, for hardwired EV charger models, proper installation by a certified professional electrician is strictly required for safety and warranty validity. However, our other plug-in/portable charger products do not require professional installation and can be used directly out of the box.