Shipping & Delivery

Shipping & Delivery Policy

At EVDANCE, we are committed to providing reliable and transparent shipping services for our customers.

1. Shipping Costs

We currently offer free standard shipping on all orders delivered to Germany, France, and the United Kingdom.

For other EU countries, standard shipping costs generally range from €15.99 to €20.99. The applicable shipping charge is displayed at checkout.

2. Shipping Origin & Warehouses

EVDANCE fulfills orders through multiple warehouses and logistics partners.

Depending on product availability and the delivery destination, orders may be dispatched from:

  • European warehouses
  • United Kingdom warehouses
  • Our warehouse in China

Please note: Some products may be shipped directly from China when local warehouse stock is unavailable.

International shipments from outside the EU may require customs clearance before delivery.

3. Import Duties, Taxes & Customs Clearance

For orders delivered to EU countries, EVDANCE covers the applicable import duties, import taxes, and standard customs clearance charges associated with the shipment.

Customers are not required to pay additional import duties or standard customs clearance fees for these orders.

If a shipping carrier requests an unexpected customs-related payment, please contact us at contact@evdances.com before making payment so that we can investigate and assist.

For deliveries outside the EU, any applicable import charges and their allocation will be communicated according to the delivery destination and the shipping terms provided at checkout.

4. Customer Cooperation with Customs Clearance

For certain international shipments, customs authorities or shipping carriers may require additional information from the recipient to complete the customs clearance process.

Depending on local regulations, this may include:

  • Verification of the recipient's name and delivery address
  • Identity verification or other legally required documentation
  • Confirmation of shipment or import information
  • Authorization required by the customs authority or shipping carrier

Customers are requested to cooperate with reasonable and legally required customs clearance procedures and provide accurate information through official carrier channels.

Providing customs clearance information does not mean that the customer must pay additional import duties or standard customs clearance charges covered by EVDANCE.

If you have concerns about a document request, please contact our customer service team before taking further action.

5. Customs Clearance Delays & Refused Shipments

Failure to provide necessary customs documentation may result in delays, unsuccessful delivery, or the shipment being returned to the sender.

If a shipment cannot be delivered because the recipient declines to provide reasonably required documentation or refuses delivery, EVDANCE will work with the logistics provider to determine the appropriate next steps.

Any applicable cancellation, refund, or allocation of return-related costs will be handled according to the circumstances, the terms disclosed before purchase, and applicable consumer protection laws.

International shipping or return charges will not automatically be deducted from statutory refunds.

Nothing in this section limits a customer's statutory right of withdrawal or other mandatory consumer rights.

6. Shipping Carriers

We work with trusted logistics providers, including:

  • DHL
  • UPS
  • FedEx
  • Amazon Logistics

The carrier is selected based on the shipping origin, delivery address, and available delivery services.

7. Order Processing & Delivery Time

Orders are generally processed within 1–2 business days, subject to product availability.

Standard delivery within the UK and continental EU generally takes approximately 5–10 business days.

Orders shipped internationally, including shipments from China, may require additional transit and customs clearance time.

Delivery estimates may vary depending on warehouse location, customs procedures, shipping carrier operations, and public holidays.

Any specific delivery commitments communicated during checkout remain applicable.

8. Shipping Delays & Tracking

Once your order has been dispatched, tracking information will be provided when available.

Delays may occur during customs clearance, peak shipping periods, or public holidays.

Where we become aware of a significant delivery issue, our customer service team will work with the logistics provider and contact you with relevant updates.

9. Order Cancellation & Returns

If you wish to cancel your order or request a return, please contact EVDANCE Customer Support.

Cancellation and refund requests are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. Contact Us

If you have questions about shipping, delivery times, or customs clearance, please contact:

EVDANCE Customer Support
Email: contact@evdances.com